Approach

We understand that EHR adoption is a huge effort that demands significant changes in how a practice operates. Some providers may experience downtime in productivity, technical issues, and frustration during the transition period. Over the years, we have adopted a number of best practices to help ease the pain and get things done effectively. Our work approach consists of the following components.

Change Management

Not only does an EHR project need good management, but it also needs broad stakeholder involvement, a clear expectation, a plan for issue management, and a commitment to reach the end goal of adopting EHR. We facilitate the process by sharing best practices, templates, and solutions from organizations that have done it successfully.

Communication and Feedback

Meaningful use assessment and quality reporting are the tools used to measure the success of an EHR implementation. We also use them to guide the work process and to provide feedback to each other. If there is a better way to perform a task, we would do it or recommend it to the providers. Status call meetings are carried up routinely to ensure that all voices are heard and all critical issues covered.

Collaboration

Studies have shown that a vendor-led implementation approach will not work for most practices. Most EHR vendors recommend the use of experienced consultants to work collaboratively with the providers in configuring and customizing the functions of their systems. We take the same approach in working with you. We are your partner in automating your practice workflow and computerizing your patient health records.

Process Automation

A key benefit of using EHR is to convert paper media into electronic format for easier access and less errors. In addition, many of the routine tasks, such as allergy check, health maintenance, and immunization records can be automated. We work with you to select and apply all those features that can enhance productivity and efficiency of your practice.

Training and Support

We use a number of ways to train your staff on the new workflows, procedures, and use of EHR. We are flexible with our work hours and are available during lunch time and in the evenings, in addition to regular work hours. We provide onsite support, phone support, and help desk support. This high level of services is provided to ensure that you can get help when you need it during the transition.